Privacy Policy

WE VALUE YOUR PRIVACY

Anglican Care is committed to ensuring the privacy and confidentiality of the personal information we hold. The purpose of this Privacy Statements to communicate to you how Anglican Care collects, holds, uses, discloses and how you can access and update your personal information including your health information and sensitive information.

Our obligations to you

We must comply with the Privacy Act 1988 (the Privacy Act) and to the requirements of the Australian Privacy Principles (APPs) that govern how health service providers handle your personal information. Anglican Care employees are informed and guided by the following principles when dealing with your personal information.

Who does this policy apply to?

This policy applies to your personal information if you:

• Are a current or former care recipient of an Anglican Care service including residential care, community care, retirement living, day therapy services or respite care;
• Are a relative or representative of a care recipient (present or former);
• Have made enquiries or contacted us in relation to one of our services;
• Have applied for a job with us (but not a current or former employee).

Your obligations

You must comply with all relevant Privacy Laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth), a copy of which is available at: https://www.legislation.gov.au.

CCTV, Social media, photography and video

• To respect the privacy rights of others, you must obtain the consent of care recipients, Employees and other people at the site before you take recordings, photos, or videos or images of them which identify them or otherwise capture or transmit those images in public forums, such as on social media, including Facebook. Consent may be obtained in writing, by talking to them or by implication, such as asking them to smile for the camera, but you must let them know that you are taking the image and what you intend to do with it.
• You must not take or publish indecent images.
• If a person objects to their photos or image being captured or transmitted, that direction must be respected.
• Our sites have CCTV cameras for security reasons. These CCTV cameras are clearly visible and there are signs to the entrance of the monitored area notifying people that they may be under surveillance. There are no CCTV cameras located in any change room, toilet facility or shower or bathing facility.
• We will not use any images of care recipients or Employees in promotional material without their written agreement.

Personal information we will collect:

We need to collect personal information so that we can provide you with the best possible care and service. The type of information we collect from you depends on our relationship, what service we will provide to you or, if you are simply enquiring about our services.

For care recipients, we ask for your consent (or consent from your Person Responsible) before we collect personal information (this is done via the Anglican Care consent form). The types of information that we collect includes;

• Name, date of birth and contact details (address, phone numbers, email addresses);
• Personal preferences for events or activities
• Health information (may include care assessments, care needs, clinical records, medical history, test results);
• Your representative or someone who has been appointed to act on your behalf including friends, relatives, next of kin, power of attorney or enduring guardian;
• Billing details including pension or DVA details; and
• Records of your feedback and our communications such as letters, emails.

If you are relative or representative of a care recipient we may collect;

• Your name and contact details (address, phone number(s), email address);
• Records of your feedback and our communications such as letters, emails.

If you have applied for a job with us

• Your name and contact details (address, phone number(s), email address);
• Records of your feedback and our communications such as letters, emails and text messages; and
• Your job application.

If you do not wish for us to collect certain information about you, please let us know and we will discuss with you if this may have any consequences for your care or required service.

Remaining Anonymous

We understand that anonymity is an important element of privacy and you may wish to remain anonymous, or use a pseudonym when interacting with us.

In may cases you will be able to advise us you wish to remain anonymous during your contact with us; however in circumstances where it is likely we would need to collect your personal information, such as to resolve a dispute or provide you with a service, we will discuss this with you at the time.

How we will collect your information

We primarily use forms, online portals and other electronic or paper correspondence to collect your personal information. By signing paper documents or agreeing to the terms and conditions and disclaimers for electronic documents you are consenting to the collection of any personal information you provide to us.

We may also collect your personal information if you:

• communicate with us by telephone, mail, email, fax or SMS;
• attend a face to face meeting or event conducted by us;
• use our website;
• interact with us on our social media platforms.

We will always try to obtain your personal information directly from you, however in some cases we will obtain information from your representative(s), doctors, specialists, hospitals, government departments such as Veteran Affairs, Medicare.

Online Collection of information
Log information (browsing)

When you use our online services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your server address, your top level domain name (for example, .com, .gov, .au, .uk, etc), the date and time of visit to the site, the pages accessed and documents viewed, the previous sites visited, the browser type, the browser language, and one or more cookies that may uniquely identify your browser.

No attempt is made to identify you through your browsing other than in exceptional circumstances, such as an investigation into the improper use of the website.

Cookies

A cookie is a small file containing a string of characters to your computer that uniquely identifies your browser. It is information that your web browser sends back to our website server whenever you visit it again.

We use cookies to ‘remember’ your browser between page visits. In this situation, the cookie identifies your browser, not you personally. No personal information is stored within our cookies.

Google Analytics

We use Google Analytics to collect information about visitors to our website. Google Analytics uses first-party cookies and JavaScript code to help analyse how users use the site. It anonymously tracks how visitors interact with this website, including how they have accessed the site (for example from a search engine, a link, an advertisement) and what they did on the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of compiling reports on website activity and providing other services relating to website activity and internet usage.

Links to External Websites

Our website includes links to other websites. We are not responsible for the content and privacy practices of other websites. We recommend that you examine each website’s privacy policy separately.

Use and Disclosure of Information:

We will use your personal information in an efficient and confidential manner to;

• Provide care recipients with care and services
• Communicate with you or your representative(s)
• Manage services including schedule activities, appointments, meetings
• Process payments
• Respond to your feedback
• Conduct direct marketing and promotional activities
• Undertake quality activities, comply with relevant laws and regulations and other internal business functions such as audits, training and administration.

We will disclose your personal information to third parties where required to provide care or service or required by law.

For care recipients, we will not use or disclose your personal information for any purpose other than for reasons related to your care. If we need to use or disclose your information for a purpose other than related to your care we must seek your consent (or in necessary cases, the consent of your Person Responsible) .

We may seek your consent to disclose your personal information to a nominated family member(s), relative(s) or friend(s) in the event of a clinical incident or when necessary to ensure your care needs are met. We will not disclose your personal information to other relatives or friends unless you have given us consent (or we are required by law).

If you lack decision making capacity, your personal health information will be shared with your Person Responsible unless you had previously indicated otherwise. Your personal information will not be disclosed to other family members or friends unless you had provided your consent to do so while you had capacity.

We may contact you as part of a direct marketing campaign in relation to one of our services. If you do not wish to receive marketing material from us, you can contact us at any time to ‘opt out’ of such communications.

Government identifiers, such as Medicare or tax file numbers, will not used by Anglican Care to identify you or your personal information.

We will only transfer information outside Australia with your explicit consent or your person responsible and only then if we believe the information will be given a similar level of protection that it currently receives.

How we store your information securely

We securely store your electronic and paper based information. We have implemented safeguards to protect all personal information we collect. These safeguards include;

• Secure physical storage of documents;
• Network and communication security measures;
• Electronic user restrictions;
• Document Management Policy;
• Training of staff in document management; and
• Monitoring including external audits of our security measures.

Health related records in New South Wales are required to be kept for seven (7) years other documents are held for as long as they are required for operational purposes or to meet legal requirements. All personal information is securely destroyed when appropriate.

Accessing your personal data

You have the right to reasonable access to any information that we may hold about your. To request access, please contact us (details are below).

We may ask you to submit your request in writing and provide proof of identity.

Access includes making the record available for inspection, making a copy of the record or having the record explained verbally. Access to your personal records may be refused if your Medical Practitioner and Anglican Care agree that access would prejudice your physical or mental health, or put another person at harm.

Updating or correcting your information

We endeavour to keep all personal information held as accurate as possible.

You or your Person Responsible has the right to amend the record if you disagree with the record. You may withdraw the consent to disclose your records at any time. To update your details, please contact us (our contact details are below).

Definitions

A Person Responsible may be (in descending order of priority):

A person responsible within the meaning of the Guardianship Act 1987 may be, in descending order of priority:

(a) the person’s guardian, if any, but only if the order or instrument appointing the
guardian provides for the guardian to exercise the function of giving consent
to the carrying out of medical or dental treatment on the person,

(b) the spouse of the person, if any, if:

(i) the relationship between the person and the spouse is close and
continuing, and
(ii) the spouse is not a person under guardianship,

(c) a person who has the care of the person,

(d) a close friend or relative of the person.

Privacy laws refer to:

• Privacy Act 1988 including Australian Privacy Principles (Commonwealth)
• Health Records and Information Privacy Act 2002 including Health Records and Information Privacy Regulation 2012, Health Records and Information Privacy Code of Practice 2005 (NSW)
• Guardianship Act (NSW) 1987

Sensitive Information

‘Sensitive information’ means personal information about you that is of a sensitive nature, including information about health, genetics, biometrics or disability; racial or ethnic origin; religious, political or philosophical beliefs; professional association or trade union memberships, sexuality; or criminal record (see section 6 of the Privacy Act). Special requirements apply to the collection and handling of sensitive information.

Contact us

Should you have any feedback or complaints regarding privacy matters we will manage it in accordance with the Anglican Care Feedback Policy. Please use the contact details below:

Address: 

Chief Executive Officer
Anglican Care
Toronto Road
Booragul NSW 2284

Phone: 

02 4958 0000

Email:

feedback@anglicancare.com.au