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We love to receive feedback, good and bad (including any complaints you may have), and value your suggestions, comments and concerns.

In line with the Australian Government’s aged care reforms, Anglican Care introduced Open Disclosure from 1 July 2019.  Open Disclosure within the aged care sector is the principle of holding ‘candid discussions about an incident that happened during care’.

Designed for when things ‘don’t go to plan’, Open Disclosure is used to keep residents, consumers, family and carers informed and help them to understand what happened. Such discussions should inform as to: what is being done to investigate; what happened; explain the consequences of the incident; assist with any support needed and outline the steps that have been taken to make care safer in the future.

To view our Feedback Flowchart please click here.

If you would like to send feedback to our Executive Director People Care and Executive Director Quality and Risk, please complete this confidential form that will be sent directly to them.  Please complete your contact details (optional) and let us know if you would like a response.