If you have a loved one at one of our Residential Care Homes and wish to speak to them or a staff member, you may call the site directly on these phone numbers.
CALLING HOMES DIRECT
Bishop Tyrrell Place 02 6557 9000
C A Brown Lodge 02 4958 0015
Jesmond Grove 02 4946 4200
Kilpatrick Court 02 4902 2800
McIntosh Court 02 4958 0062
Mirrabooka Place 02 6592 3600
Scenic Lodge 02 4963 0500
Storm Village 02 6592 8200
Warnervale Gardens 02 4393 8500
CONTACT US FORM
We’re here to provide a range of options for you to consider to assist you to make an informed decision about your aged care needs. We look forward to talking to you and working together to help you to choose a personalised solution that’s right for you.
Get in touch with our Customer Support Team on 1800 733 553 or email accareenquiry@anglicancare.com.au.
FEEDBACK
We love to receive feedback, good and bad (including any complaints you may have), and value your suggestions, comments and concerns.
In line with the Australian Government’s aged care reforms, Anglican Care introduced Open Disclosure from 1 July 2019. Open Disclosure within the aged care sector is the principle of holding ‘candid discussions about an incident that happened during care’.
Designed for when things ‘don’t go to plan’, Open Disclosure is used to keep residents, consumers, family and carers informed and help them to understand what happened. Such discussions should inform as to: what is being done to investigate; what happened; explain the consequences of the incident; assist with any support needed and outline the steps that have been taken to make care safer in the future.
To view our Feedback Flowchart please click here.
If you would like to lodge a compliant, provide a compliment or feedback, please click on the relevant link below.
For Feedback, complaints and compliments about our Residential Aged Care facilities please click here.
For Feedback, complaints and compliments about our Community Care services please click here.
For Feedback, complaints and compliments about our Independent Living facilities please click here.
MEDIA ENQUIRIES
For all media inquiries and interview opportunities please contact the Communications Team at communications@newcastleanglican.org.au or 0400 443 051.