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IT Schools Support Engineer

The Opportunity: An exciting opportunity available for an IT Support Engineer to join the team at Scone Grammar. This role will ensure that the infrastructure and systems in use within our schools portfolio are appropriately governed and managed throughout their lifecycle.You will be responsible for providing day to day guidance and advice to Newcastle Anglican Schools in respect to IT and collaborate with the principal to ensure IT meets the strategic needs identified by the school.This is a permanent Full Time vacancy.Why Work for us? Newcastle Anglican places people at the centre of our work. As a part of working for a faith-based organisation, you will have access to the following great benefits: Work for a purpose-driven organisation where you can access opportunities for growth and advancement across all of our servicesGenerous salary packaging benefits of up to $15,900 paUp to 40% discount on school enrolment fees at any of our Newcastle Anglican schoolsDiscounted private health insurance through MedibankA unique culture promoting diversity, cultural competence and shared valuesAccess to over 300+ gyms with the Fitness Passport ProgramFree annual flu vaccinationsFree access to our corporate Employee Assistance Program14 weeks paid parental leave or 3 weeks paid partner leave.Flexible working arrangements – Talk to us about your needs! Role & Responsibilities:   Manage and optimise administrative systems at the school, domain services (inc. Active Directory and Azure) including SSO, security, printers, backup, analytics, communication, and business systems.Ensure that the IT services provided to the school meet the organisation’s requirements in respect of controls and governance, including, but not limited to Cyber-Security, Change and Incident Management and Disaster Recovery.Undertake problem diagnoses, correction and provide support of the school’s IT systems.Participate in IT upgrades (hardware and software) and other general maintenance tasks in consultation with the School’s Operations Manager.Monitor new releases and patches for Operating Systems, Hardware Applications and make recommendations on implementation and testing strategies to key stakeholders.Negotiate timeframes to users for problem fixes and provide regular updates to users on progress.Identify complex technical issues that require escalation and/or to external vendors.Log, access, and maintain technical solutions (including workarounds and known fixes) in a central knowledge database.Develop and deliver IT related training for the school.About you? 5 – 7 years of IT experience, coupled with relevant qualificationsCyber security course/certificationsMicrosoft 365 certificationSystems Security certified PractitionerNetwork certificationsExperience writing procedures and other support documentsKnowledge of best practice IT governanceWho we are?Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.Our vision is for people to flourish because of what we do, inspired by the way of Jesus.We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.For more information visit www.newcastleanglican.org.au or email the talent team at careers@newcastleanglican.org.au   You must have the right to live and work in Australia.No third-party applications please 95000 AUD Scone 2337

IT Schools Support Engineer

The Opportunity: 

An exciting opportunity available for an IT Support Engineer to join the team at Scone Grammar. This role will ensure that the infrastructure and systems in use within our schools portfolio are appropriately governed and managed throughout their lifecycle.

You will be responsible for providing day to day guidance and advice to Newcastle Anglican Schools in respect to IT and collaborate with the principal to ensure IT meets the strategic needs identified by the school.

This is a permanent Full Time vacancy.

Why Work for us? 

Newcastle Anglican places people at the centre of our work. As a part of working for a faith-based organisation, you will have access to the following great benefits: 

  • Work for a purpose-driven organisation where you can access opportunities for growth and advancement across all of our services
  • Generous salary packaging benefits of up to $15,900 pa
  • Up to 40% discount on school enrolment fees at any of our Newcastle Anglican schools
  • Discounted private health insurance through Medibank
  • A unique culture promoting diversity, cultural competence and shared values
  • Access to over 300+ gyms with the Fitness Passport Program
  • Free annual flu vaccinations
  • Free access to our corporate Employee Assistance Program
  • 14 weeks paid parental leave or 3 weeks paid partner leave.
  • Flexible working arrangements – Talk to us about your needs!

 

Role & Responsibilities:   

  • Manage and optimise administrative systems at the school, domain services (inc. Active Directory and Azure) including SSO, security, printers, backup, analytics, communication, and business systems.
  • Ensure that the IT services provided to the school meet the organisation’s requirements in respect of controls and governance, including, but not limited to Cyber-Security, Change and Incident Management and Disaster Recovery.
  • Undertake problem diagnoses, correction and provide support of the school’s IT systems.
  • Participate in IT upgrades (hardware and software) and other general maintenance tasks in consultation with the School’s Operations Manager.
  • Monitor new releases and patches for Operating Systems, Hardware Applications and make recommendations on implementation and testing strategies to key stakeholders.
  • Negotiate timeframes to users for problem fixes and provide regular updates to users on progress.
  • Identify complex technical issues that require escalation and/or to external vendors.
  • Log, access, and maintain technical solutions (including workarounds and known fixes) in a central knowledge database.
  • Develop and deliver IT related training for the school.

About you? 

  • 5 – 7 years of IT experience, coupled with relevant qualifications
  • Cyber security course/certifications
  • Microsoft 365 certification
  • Systems Security certified Practitioner
  • Network certifications
  • Experience writing procedures and other support documents
  • Knowledge of best practice IT governance

Who we are?

Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.

We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do, inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

For more information visit www.newcastleanglican.org.au or email the talent team at careers@newcastleanglican.org.au   

You must have the right to live and work in Australia.

No third-party applications please

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