Navigating the aged care system can be a bit daunting.
Let’s face it – aged care services are not something that we usually think about until we get to the age where we think we might need them – or perhaps we have older parents that may need a bit more support and we want to help them to access services.
So where to start? If you’re in the position of helping a parent access services you probably need to have a conversation about what they may be experiencing or what they may need assistance with – and that can sometimes be a little difficult. It’s probably good to talk about the benefits of finding out about what services are out there well in advance – so that they have options for when the time comes which can really have a positive impact on their quality of life as they age. It can also take sometime for services to be allocated – so it’s a great idea to get in early, see what’s out there and have your assessment done.
The My Aged Care website is a great place to start – and anyone accessing government funded services will need to go through MyAgedCare. The website takes people through what services are available, for example help at home or care in an aged care home. It also explains who is eligible for Australian Government funded aged care services, gives you an idea about costs, how you go about getting an assessment done and ultimately how you find a provider. The website is www.myagedcare.gov.au or you can call 1800 200 422.
How Anglican Care can help?
We have recently introduced a new Customer Support Team at Anglican Care. The team’s goal is to gain an in depth understanding of our customers’ needs and help them to access services that will provide them with a personalised solution. And this includes helping them to navigate the My Aged Care system and their assessment.
Give our friendly and knowledgeable team a call on 1800 733 553 – we are here to help.
You might like a quick preview of our new Television Advert – which is all about how Anglican Care can help you through the assessment process to ensure you get the services you need, when you need them!