What is Residential Care?
As your care needs change, we’re here to accommodate them.
Sometimes care means companionship and spending time together, and sometimes it means 24-hour care.
Whatever your care needs, our facilities provide care and support tailored to your individual requirements, including specialist dementia and palliative care. The safe, comfortable surroundings will make you feel right at home.
Our dedicated staff, including our very own Resident Liaison Officers, will work together with you, your GP and any allied health professionals you might need to ensure you receive the care you need, when you need it.
Our Residential Care facilities
Nine high-quality care facilities in enviable locations.
Services we provide
Your happiness and wellbeing matter.
While each has unique features, all have dedicated staff and a welcoming, friendly community.
We know it can be stressful moving into a new environment. We’re here to help you every step of the way. We can offer you:
24-hour assistance
Call us on 1800 733 553 between 8.30am and 4.30pm. For support outside of those hours, please call the residential care home directly.
Lifestyle and Wellbeing
Staying as healthy and happy as possible is the key to maintaining a good quality of life. Our lifestyle and wellbeing programs aim to do just that.
Spiritual Care
At the heart of the Christian faith is the desire to care for the whole person. We offer chaplaincy, pastoral, and spiritual care.
Dementia Care
We provide specialist dementia care at specific homes to help both you and your loved ones negotiate the complexities of this challenging condition.
Palliative Care
We’re here to support and facilitate your life choices.
Respite Care
Overnight respite is available at a number of our residential facilities.
Variety of rooms
Our facilities offer a number of options to suit your needs.
Community spaces
Some features include spacious sitting rooms, lounge areas, landscaped courtyards, and activity zones.
Social activities
Bus outings, live entertainment and pet therapy are just some of the activities on offer.
How to Apply
Ready to apply for residential care?
To get started, you will need to follow a few steps.
Remember our Customer Engagement Team is always here to give you or your loved ones advice as you go through the steps. We’re here for you.
Your local Aged Care Assessment Team (ACAT) representative will need to come to your home and complete an assessment of your lifestyle, health and medical history before advising you of your eligibility for a residential aged care home. You are welcome to have a family member or friend with you for support.
To organise your assessment, call My Aged Care on 1800 200 422 or visit their website myagedcare.gov.au.
Now that you have approval from ACAT, it’s time to find out how we can meet your care needs and check what vacancies we have. Discover the unique features of each of our homes and where we have vacancies on our website or call our Customer Engagement Team.
We will require your ACAT referral codes and confirmation of your eligibility to receive the services you are seeking. When the time is right, we can organise a tour of one of our homes.
To give you peace of mind, make sure you understand the costs involved in entering a residential home and how you can pay for them.
To help you understand the costs, call our friendly Customer Engagement Team for more information.
Now that you are ready to enter one of our homes, there is a process to follow to comply with government regulations.
This will assist you in feeling informed and confident in the services that we will provide. Our Customer Engagement Team will guide you through this process.
FAQs
Here are some questions we hear
We understand moving to a new home is an emotional experience. Our Customer Engagement Team is available during business hours to guide you through the process.
We believe the opportunity to discuss your concerns and get the answers that you require to make informed choices will help to reduce any uncertainty and related anxiety.
Each home has specialist staff, and the role of our Resident Liaison Officer is to provide ongoing practical and emotional support to our residents and families.
Our rooms are ‘move in’ ready and equipped with a bed including bed linen, bedside lockers, wardrobe space and a chair, if needed. To make it feel like home, residents might like to bring small personal items that provide an additional level of comfort such as photos, paintings, mementos, etc.
Our Resident Liaison Officers will discuss how much clothing will be needed. All clothing must be labelled for ease of identification and suitable for laundering in commercial washers and dryers.
Residential care is accessible to everyone, regardless of their financial circumstances. Government financial assistance is available to those who are assessed as eligible. All homes (extra services excluded) are required to provide a minimum number of places to those who are unable to pay for the cost of their accommodation, and the government pays a supplement on their behalf. You will be required to complete the Request for an Assets and Income Assessment form to determine whether you are eligible to receive this financial assistance.
All residents are required to pay a Basic Fee to cover the cost of their daily living expenses, which is 85% of the single person rate of the basic aged pension. If you qualify for full government assistance, you have peace of mind knowing that the cost to you can be met by your fortnightly pension payments.
Family and friends are welcome to visit at any time, with consideration to other people who are living there too. This is your home, and your family and friends can pop in and see you at any time. However, we do request that visitors respect the privacy and rights of other residents and staff.
Yes – unlimited day leave is available to you. Overnight leave can be taken at no additional cost for up to 52 days per financial year. We just ask that you advise staff when you will be away from the home and when you have returned.