Anglican Care is committed to providing high quality aged care, led by the people we support.
Since the beginning of the year, we prepared for the introduction of the Aged Care Act 2024 and the Strengthened Aged Care Quality Standards, which took effect from 1 November 2025.
These national reforms will ensure older Australians receive respectful, person-centred care that supports their health, wellbeing, and dignity.
The new rights-based Act will:
- respond to the issues facing older people, aged care providers, workers and the broader sector.
- introduce laws to make sure all aged care services are safe and people are treated with respect.
- put your rights at the centre of the aged care system.
The new laws and strengthened standards introduce clearer rights for individuals accessing aged care and place stronger expectations on providers.
Some of the key changes include:
| 1. Strengthened Aged Care Quality Standards | The standards will make sure when accessing aged care you are: * at the centre of your aged care. * treated with dignity and respect. * valued for your identity, culture and diversity. * given choice and included in your aged care decisions. * given understandable information. * helped to connect to your community. |
| 2. Statement of Rights | A new, legally binding Statement of Rights that outlines what you can expect, including the right to make your own decisions, access quality care, and raise issues without fear of reprisal. |
| 3. Complaints and feedback | The new laws ensure you have the power to raise concerns or make a complaint without fear of punishment. You can make a complaint to your aged care provider, worker or responsible person of an aged care provider, such as a CEO or Board Member. If you do not feel comfortable raising a complaint with your provider or are not satisfied with the outcome, you can find additional resources via the Australian Government’s website. You can expect: * continued respect for your rights, culture, and preferences. * transparent information about your care and services. * clear pathways for feedback and complaints, and our commitment to continuous improvement. * ongoing assurance that Anglican Care services meet the highest standards of safety and quality. |
To find out more, you can visit health.gov.au/our-work/aged-care-act or call My Aged Care on 1800 200 422.