Re: Complaint made by the family of a former resident to Four Corners
Anglican Care takes its responsibilities to each and every resident or client and their family members very seriously. We want to provide services in a way which meets the “my mum, my dad” test every time.
Every staff member at Anglican Care maintains a strong commitment to ensuring that the services we provide to every resident and client reflects contemporary and safe practice in an environment which promotes the best possible lifestyle for each individual given their circumstances.
Addressing the specific allegations raised:
- The medication was prescribed to the resident by her own medical practitioners including at hospital before she became a resident of our residential aged care facility. These drugs were authorised by her own medical practitioners on entry to the residential aged care facility. The consulting Geriatrician, chosen by the family, confirmed that the medication was appropriate and required.
- We have been informed that the treating doctors gained informed consent from the family for all medications prescribed and consulted with the family.
- We were advised by the treating doctors that the medication was appropriate for her medical condition on the basis of her dementia and given for behaviour and psychotic symptoms (of delusion and hallucinations). The resident was not repeatedly sedated as claimed.
- Kilpatrick Court and the medical practitioners consulted with the family extensively.
- Extensive non-pharmacological strategies such as distraction, outside walks and emotional support were all utilised.
- On one occasion an additional dose was administered, the staff was counselled, and our policies and procedures were reviewed. There was no adverse outcome from this isolated incident.
- The matter was taken seriously and investigated fully by the organisation’s Management.
- The family was unhappy with the organisation’s response and elected to refer it to the Aged Care Complaints Commission. The Commission noted that the organisation provided sufficient response to the matter and it was thereby deemed closed.
- The resident was admitted to a mental health facility as consistent with medical advice and her clinical condition. This was not a result of medication whilst a resident.
I would like to assure you of Anglican Care’s commitment to promoting the wellbeing of every person in our care and to our continuous improvement program.
CEO Colin Osborne is available for comment after 9am tomorrow, Tuesday 18th September.
Please contact Tracy at Eclipse Communications on 0415- 499409.
Radio interview – Jenny Marchant 1233 ABC Radio Newcastle speaking to Colin Osborne, CEO of Anglican Care regarding Aged Care in the Media and Four Corners Program – 18/09/2018.